Support and Contact

Last updated: 2026-08-26

We help with cross-border private-car enquiries, route quotes, vehicle and checkpoint-plan confirmation, payment reconciliation, and change/cancellation questions. Our average reply target is about five minutes and messages are accepted 24 hours a day. Response time can vary with demand, checkpoint conditions, night hours and third-party channels; it is not a booking or emergency-service guarantee.

1. Please include these details

origin and destination, such as a hotel, airport, checkpoint or exact address;
travel date, estimated time, flight number if relevant, and whether waiting is needed;
passenger count, luggage quantity and children’s ages/seat requirements;
whether you need a return trip, charter, local assistance, business invoice or a fixed driver; and
the vehicle, payment, budget, document or checkpoint question you want us to confirm.

Do not send full card numbers, verification codes, passport scans or other sensitive data unrelated to an initial quote through a public review or insecure chat. See the Privacy Policy for how we handle information you send us.

2. Booking, changes and cancellation

A first support reply only confirms that we received your enquiry. Wait for written confirmation of the origin/destination, date, vehicle, price, insurance scope, checkpoint plan, balance and trip-specific change/cancellation arrangements. If you need to change the trip or payment amount, contact support before paying rather than relying on an old quote.

For a cancellation, change, late arrival or flight change, send your booking ID, contact details and latest plan as early as possible. The result depends on the formal quote, booking confirmation, vehicle-dispatch status and payment-provider rules.

3. Payment issues

The website may support cards, Apple Pay, Google Pay and PayPal. The amount shown on the payment page should match the booking or formal quote. If a payment fails, is duplicated, has the wrong amount or you need to pay a balance, keep the provider reference and contact us. We will reconcile it using your contact details, booking ID and payment status.

4. Contact channels

WhatsApp, phone, WeChat, Line and email are listed below. WhatsApp is usually the best channel for sending a complete itinerary so that we can confirm the route and quote in one conversation.

5. Emergencies

This support team is not an emergency, police, customs, immigration or medical service. For an immediate safety issue, traffic accident, serious illness, document problem or border emergency, contact the relevant local official emergency service first; tell us about the booking when it is safe to do so.

Related documents: Terms of Service · Disclaimer · Privacy Policy